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Frequently Asked Questions

How to order

Online: We are an online based supplier of products shown on this website. Our site is set up to provide you with all of the information required to understand and purchase the product. Please select the items you require, add them to your cart and check out using our credit card payment facility.

 

Enquiries

Enquiries: We are an online business so we can respond quickly and more efficiently to you if you email thorough your questions about an order or product enquiry. Send your emails to service@surgicalspecialties.com.au or use our online form in the ‘Contact Us’ Section.

 

Delivery times and freight

Our standard freight charge is $15 excluding GST. Standard Freight 3-5 business days Metro Areas and 5-7 business days for all regional and remote areas (Due to the COVID-19 situation, please allow for unanticipated delays in freight times). Orders are normally processed and dispatched within 1-2 business days after receipt of payment.

The above delivery times and freight charges are quoted on the basis that all products are available for shipping at the time of order. If a product is not in stock, The order will be dispatched as the item/s becomes available.

A residential or business address is required for shipping, we do not deliver to post office boxes. If you are not home at the time of delivery a calling card from our carrier will be left for you to call and arrange an alternative delivery time or pick up.

 

How to track you order

Please note delivery times are estimated as 1-3 Days Metro Areas and 3-7 for all regional and remote areas from time of dispatch. If your order hasn’t arrived after the estimated time frame, please contact Customer Service on 1300 665 884 to track your orders.

 

Can I pick up my order?

Due to the nature of our business and setup of our warehouse it will be faster and more effective to have your item couriered to you, so we do not provide a local pick up service.

 

How to set up an account

To create a Business account for online purchase, you will be required to complete a “Credit Application Form”. This can be download from the website by clicking here. Fax your completed form to Customer Service on 1300 665 884 or email it to service@surgicalspecialties.coma.au Once your account has been approved, you will receive your account login details to order online.

 

Currency

All prices quoted are in Australian dollars (AUD).

 

Return of goods

The Buyer shall inspect the Goods on delivery and within one day notify Surgical Specialties of any alleged defect, shortage in quantity or damage.  Any claims made outside of one day may not be accepted.

The Seller must agree to the return request prior to the return of the Goods.  To arrange return of Goods, please contact Customer Service on 1300 662 884 for a RMA number, and shipping label to ensure Goods are shipped to the correct address.  Return of Goods is at the Buyers expense.

Products must be in new and resalable condition and in its original packaging.

Any credit or return agreed to by the Seller may incur a restocking fee of $50 or 15% of the value of the returned Goods (whichever is greater.  The Seller may refuse to return or credit Goods which are made to special order, Buyer specification or Goods which are non-stocked items.

 

International shipping

We do not offer international shipping via our online shopfront. If you would like to explore shipping out of Australia, please contact customer service at service@surgicalspecialties.com.au

 

Contact Us

If you need to call us to discuss any matters please phone us on 1300 665 884 (Mon – Fri, 8am to 5pm).

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